At Satroce, we strive to ensure that our customers are completely satisfied with their purchases. Please read our returns policy carefully to understand your rights and obligations.
1. No Cancellations & Refunds
Once an order is placed, cancellations and refunds are not entertained. We encourage you to review your order carefully before finalizing your purchase to avoid any inconvenience.
2. Returns for Damaged Products or Complaints
We understand that there may be instances where you receive a damaged product or have a valid complaint regarding your purchase. In such cases, you can return the product within 24 hours of receiving it, subject to the following conditions:
- The product must not be opened or used.
- The product must be returned in its original packaging.
3. Return Process
To initiate a return for a damaged product or any valid complaint:
- Contact Us: Notify our customer service team within 24 hours of receiving the product. You can reach us at [your-email@example.com] or [your-phone-number].
- Provide Details: Include details of your order, the issue you encountered, and any relevant photographs of the damaged product.
- Return Authorization: Our customer service team will provide you with a return authorization and instructions on how to return the product.
4. Inspection and Approval
Once we receive the returned product, our team will inspect it to ensure that it meets the return conditions. If the product is found to be opened or used, we reserve the right to reject the return.
5. Replacement
Upon approval of the return, we will provide a replacement for the damaged product or address your complaint appropriately. Please note that replacements are subject to product availability.
6. Contact Us
For any questions or concerns regarding our returns policy, please contact us at:
Satroce
Email: care@satroce.in
Phone: +91 9351 646 157
Thank you for shopping with Satroce. We appreciate your understanding and cooperation.